If I haven't Received an Email Reply yet?
If you are finding
that you are not receiving any reply from us even after emailing us
a couple of times without response then there is probably a problem
with your email account. We ask that you check your email return
address or supply us with an alternative email address if this
occasions where our email reply gets bounced back to us for various
reasons including "Account inactive", "Account is over Quota", "Host
unknown", "Service unavailable". Sometimes people simply mistype their
email in the support box and we are unable to reply.
Other times customers
have had their email filters set too high (such as in Hotmail) and their
reply simply gets sent to their junk emails folder.